Front Office Manager - Toscana

Ricerchiamo Front Office Manager per Toscana

di Michael Page in Agenzie di ricerca personale/Staffing/Agenzie per l'impiego | 329 (views)

Toscana Full-time (tempo indeterminato)

Descrizione dell'Offerta

  • Hospitality di lussoOttima opportunità

Il nostro clienteHospitality di lussoRuolo

  • Manage the Front Office Department by leading the team in all day-to-day operations, ensuring standards are met through leadership, training and development.
  • Ensure compliance and execution of all Front Office SOPs and standardized policies, organizing induction and regular training plans.
  • Maintain the highest luxury level of service and display outstanding hospitality skills. Provide services that are beyond guest satisfaction with the highest levels of service excellence.
  • Interact with guests on a regular basis to obtain feedback on quality, service levels and overall satisfaction.
  • Participate in the development and implementation of corrective action plans based on review and guest feedback where required.
  • Prepare monthly management reports on customer feedback, bookings, and cancellations.
  • Update files and records.
  • Establish open and collaborative relationships with employees and ensure a positive and supporting working atmosphere.
  • Strive to improve service performance by communicating and assisting employees providing guidance, feedback, and individual coaching and counseling when needed.
  • Schedule weekly departmental shifts according to the business and guest demand.
  • Support the Finance & Account Department by providing prompt documentation.
  • Actively participate to recruitment and training activities of the front office department in collaboration with HR department.

Il candidato prescelto

  • High school diploma or an associate’s degree.
  • At least two years of experience in a leadership role in the Front Office department, focusing on service quality, preferably in luxury hotels.
  • Excellent command of both spoken and written English and Italian; other languages spoken are considered as a plus.
  • Extensive knowledge of Front Office operational procedures, channels & sales management.
  • Knowledge of LQA standards is required.
  • Proficient knowledge of Microsoft Office Suite, Hotel PMS, OS, email.
  • Excellent communication skills and business acumen.
  • Outstanding people and managerial skills.
  • Time management and organizational skills.
  • A guest-oriented approach with the highest level of guest satisfaction and eye to detail.

Cosa comprende l’offertaFull time, seasonal contractJob ref: JN

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