Front Office Manager - Toscana

• Hospitality di lussoOttima opportunità

Il nostro clienteHospitality di lussoRuolo

• Manage the Front Office Department by leading the team in all day-to-day operations, ensuring standards are met through leadership, training and development.
• Ensure compliance and execution of all Front Office SOPs and standardized policies, organizing induction and regular training plans.
• Maintain the highest luxury level of service and display outstanding hospitality skills. Provide services that are beyond guest satisfaction with the highest levels of service excellence.
• Interact with guests on a regular basis to obtain feedback on quality, service levels and overall satisfaction.
• Participate in the development and implementation of corrective action plans based on review and guest feedback where required.
• Prepare monthly management reports on customer feedback, bookings, and cancellations.
• Update files and records.
• Establish open and collaborative relationships with employees and ensure a positive and supporting working atmosphere.
• Strive to improve service performance by communicating and assisting employees providing guidance, feedback, and individual coaching and counseling when needed.
• Schedule weekly departmental shifts according to the business and guest demand.
• Support the Finance & Account Department by providing prompt documentation.
• Actively participate to recruitment and training activities of the front office department in collaboration with HR department.

Il candidato prescelto

• High school diploma or an associate’s degree.
• At least two years of experience in a leadership role in the Front Office department, focusing on service quality, preferably in luxury hotels.
• Excellent command of both spoken and written English and Italian; other languages spoken are considered as a plus.
• Extensive knowledge of Front Office operational procedures, channels & sales management.
• Knowledge of LQA standards is required.
• Proficient knowledge of Microsoft Office Suite, Hotel PMS, OS, email.
• Excellent communication skills and business acumen.
• Outstanding people and managerial skills.
• Time management and organizational skills.
• A guest-oriented approach with the highest level of guest satisfaction and eye to detail.

Cosa comprende l’offertaFull time, seasonal contractJob ref: JN